Patient satisfaction improves, concerns remain about costs
The average patient satisfaction index (PSI) in 2018 improved slightly to 4.04/5, or 80.8 percent of their expectation, compared to 3.98/5 and 79.6 percent in 2017. The 2018 figure was announced by the Health Ministry in coordination with Vietnam-initiative (VNI) at a workshop on May 30.
Director of the Medical Services Administration (MSA) under the Ministry of Health Luong Ngoc Khue said the PSI 2018 was based on a survey of more than 7,500 in-patients and their caregivers at 60 hospitals in 23 provinces and cities.
